However, we are dedicated to helping both our paid and free users and provide equal assistance for both. Due to the time constraints, our customer support is prioritized for Standard and Professional subcribers hence we may only provide limited support for free version customers. There are hundreds of emails to be answered by us every business day. Step 2: Click the Chatbot at the lower right corner of our websit Support priority Problem Description (Some screenshots may be needed) Extraction Rule (the extract rule you configured) Attributes (the content you choose from the website) website (the website you want to extract) Information that would help us understand your problem: It’s glad to see how Octoparse triggers people’s interests in web scraping, but this also casues difficulties for the support team in timely replying every request. If our support team are fully occupied with requests, it may take longer, while you will receive notice beforehand.Octoparse users are passionate to learn and we have a large quantity of support inquires. You can email the problem you are facing to email would be replied within 1-2 business days. We haven’t opened any hotline for phone consulting yet. Once youve contacted us with your concerns. The first months fee after the Free Trial is not refundable. Our friendly staff is available online and ready to help you by email or live chat. Go to have a check now A: We will do everything we can to ensure youre getting the most value out of Octoparse. The refund policy is also available within the first 5 days of automatic payment during the premium subscription period. ![]() If you find any missing features, please feel free to contact us at We are open to advice and willing to make improvements. We are glad to help and make our product even better for you. In case you don’t know where to seek help, this article introduces what our support team can do for you and how you can get in touch with them. When you need advanced technical help for issues that can’t be resolved with our knowledge base, you can always count on our friendly support agents.
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